Return and Refund Policy

Return Policy

Most items purchased from sellers listed on shop.sportsrapid.com are returnable within the return window, except those that are explicitly identified as not returnable.

it is determined that the product was not damaged while in your possession;

the product is not different from what was shipped to you;

the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and accessories)

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as SR CREDIT balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy given below.

General Return Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on shop.sportsrapid.com
  2. Return will be processed only if:
  • it is determined that the product was not damaged while in your possession;
  • the product is not different from what was shipped to you;
  • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
  • Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  • Products marked as "non-returnable" on the product detail page cannot be returned.
  • Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
  • Products may be eligible for replacement only if the same seller has the exact same item in stock.
  • If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
  • Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
  • To know about the Return window for shop.sportsrapid.com orders, please read the documentation.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Categories with associated return window and exceptions, if any:

Clothing and Accessories

Category

Return Policy

Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies

10 Day Free Returns & Exchange

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Clothing: Others (Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc)

30 Day Free Returns & Exchange

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Refund Policy

 

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as SR credit balance (in case of Pay on Delivery orders).

The refund time period for different modes of payments is provided below.

Available refund method

Refund Time-frame

Orders (After the return is received by the company)

Seller-Fulfilled orders (After seller notifies Us of receipt of return)

Prepaid Orders

SR Credit Balance*

7-10 Business Days

Credit Card/ Debit Card

7-10 Business Days

3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

7-10 business days

Pay on Delivery Orders

NEFT to Bank Account

7-10 Business Days

3-5 Business Days

SR Credit Balance*

2 hours

Paper Cheque

7-10 business days

 

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Amazon account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of "at par" Deutsche Bank cheques. Deutsche All cheque Bank cheques are cleared locally in the following cities:

Ahmedabad

Delhi

Ludhiana

Pune

Aurangabad

Gurgaon

Moradabad

Salem

Bangalore

Kolhapur

Mumbai

Surat

Chennai

Kolkata

Noida

Vellore

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

- If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.

- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Sportsrapid will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

 

Shipping Cost Refunds

  1. Return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
    Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
  2. If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.

Note: The seller will not refund the shipping cost incurred in case of remorse returns.